MTH Electric Trains PREMIER GP 7/9 Operations Instructions download pdf (Page 36)

SERVICE & WARRANTY INFORMATION

HOW TO GET SERVICE UNDER THE TERMS OF THE

LIMITED ONE YEAR WARRANTY

For warranty repair, do not return your product to the place of purchase unless it was

purchased from Mike’s Train House in Columbia, MD. Instead, follow the instructions below

to obtain warranty service as our dealer network is not prepared to service the product under

the terms of this warranty.

1. First, write, call, email or FAX MTH Electric Trains, 7020 Columbia Gateway

Drive, Columbia, MD 21046, 410-381-2580 (FAX No. 410-423-0009), or on the

internet at [email protected] or our web site, www.mthtrains.com, stating

which product you have, when it was purchased and what seems to be the problem.

You will be given a return authorization number to assure that your merchandise

will be properly handled upon its receipt at MTH.

2. CAUTION: Make sure the product is packed in its original factory packaging

including its foam and plastic wrapping material so as to prevent damage to the

merchandise. The shipment must be prepaid and we recommend that it be insured.

A cover letter, including your name, address, daytime phone number, a copy of your

sales receipt, the Return Authorization number and a full description of the problem,

must be included to facilitate the repairs. Please include the description regardless

of whether or not you discussed the problem with one of our service technicians

when contacting MTH for your Return Authorization number.

3. Please make sure you have followed the instructions carefully before returning

any merchandise for service.

LIMITED ONE YEAR WARRANTY

This item is warranted for one year from the date of purchase against defects in material or

workmanship. We will repair or replace (at our option) the defective part without charge for

parts or labor, if the item is returned to the address below within one year of the original date

of purchase. This warranty does not cover items that have been abused or damaged by careless

handling, light bulbs or traction tires. Transportation costs incurred by the customer are not

covered under this warranty.

This warranty gives you specific legal rights and you may have other rights which vary from

state to state.

ProtoSounds® is a trademark of MTH Electric Trains. DCRU® is a registered copyright of

QS Industries, Inc. Lionel® and Railsound® are registered trademarks of Lionel L.L.C.

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MTH Electric Trains PREMIER GP 7/9 Operations Instructions Page 36