MTH Electric Trains E-33 Operations Instructions download pdf (Page 16)

Service & Warranty Information

How to Get Service Under the Terms of the Limited One-Year Warranty

For warranty repair, do not return your product to the place of purchase. Instead, follow the

instructions below to obtain warranty service as our dealer network is not prepared to service the

product under the terms of this warranty.

1. First, write, call or FAX M.T.H. Electric Trains, 7020 Columbia Gateway Drive, Columbia,

MD 21046, (Tel 410-381-2580; FAX No.: 410-423-0009; e-mail: [email protected]),

stating when it was purchased and what seems to be the problem. You will be given a return

authorization number to assure that your merchandise will be properly handled upon its receipt.

2. CAUTION: Make sure the product is packed in its original factory packaging including its

foam and plastic wrapping material so as to prevent damage to the merchandise. The shipment

must be prepaid and we recommend that it be insured. A cover letter including your name,

address, daytime phone number, e-mail address (if available), Return Authorization number, a

copy of your sales receipt and a full description of the problem must be included to facilitate the

repairs. Please include the description regardless of whether you discussed the problem with one

of our service technicians when contacting M.T.H. for your Return Authorization number.

3. Please make sure you have followed the instructions carefully before returning any

merchandise for service.

Limited One-Year Warranty

All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this

warranty.

See our website at www.mth-railking.com or call 1-888-640-3700 to identify an Authorized M.T.H.

Train Merchant near you.

M.T.H. products are warrantied for one year from the date of purchase against defects in material or

workmanship, excluding light bulbs and traction tires. We will repair or replace (at our option) the

defective part without charge for the parts or labor, if the item is returned to M.T.H. Electric Tr ains

within one year of the original date of purchase. This warranty does not cover damages caused by

improper care, handling, or use. Transportation costs incurred by the customer are not covered under

this warranty.

Items sent for repair must be accompanied by a return authorization number, a description of the

problem, and a copy of the original sales receipt from an Authorized M.T.H. Train Merchant, which

gives the date of purchase. Call 410-381-2580, fax 410-423-0009, or e-mail the Service Department

at [email protected] to obtain a return authorization number.

This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

Service Department

M.T.H. Electric Trains

7020 Columbia Gateway Drive

Columbia MD 21046-1532

1 2 ... 11 12 13 14 15 16

No comments

MTH Electric Trains E-33 Operations Instructions Page 16